Alexan Rattan Creek
7011 West Parmer Lane
Austin, TX 78729

Review Date: 2/10/2008
Review: I have had it with this shit hole. I have been renting in Austin since 1998 and I have lived in over 10 different complexes. This one is the WORST EVER!! This is my first review for any complex – good or bad. I have had it with this shit hole that I forced myself into this review.

1) The unit looks great from outside, but inside its a piece of crap. Its poor materials, poor construction, poor everything.
2) My apartment is always cold despite having the heater at 100 deg. I am not exaggerating.
3) I never have hot water in the shower. Always luke warm. To get this luke warm, I have turn the heater off and wait for 2 hours.
4) My dishwater just broke and thats why this review now. I fucking hate this place.
5) FINALLY, THE MANAGEMENT SUCKS. They never listen. I have lodged several complaints yet nothing ever gets taken care of. However, if you delay rent by a day, they are there knocking on your door.

Review Date: 7/9/2007
Review: I have lived in this apartment for 6 years, the first 4 years the Manager was the rudiest person I have ever dealt with….finally they changed Mgmt…it was much better, now they have changed to Greystar and it is just like it was when I moved in, the Manager just has no time to follow through with what they said they would do, its like they just dont have time for the tenants, only to run you out and just get another one, it has really really gone down over the years, time to move, I guess….Parking has always been a problem, they just dont have enough for even the tenants much less anyone else…I finally rented a covered/reserved space after parking at the office numerous times and living in building 5….but at least once a week there is someone in that space as well, even the guys that work for the complex, putting in carpet or painting….very very frustrated….I would say if no parking would bother you, you really need to look somewhere else, because they just built on a small amount of land and knew they would not have enough spaces for the units built, but they dont care, they really really dont…this new Management with Greystar has by far been the worst to deal with….

Have checked out places nearby and they are tons just like these that are newer and have plenty of parking…..

Review Date: 5/9/2007
Review: This place was horrible. This place is full of empty promises. We had things that were going to be fixed in the next week…but never got fixed the entire year we were there. My car got broken into along with 10 other vehicles on the property and they had no concern about it. They didnt even have the decency to send a letter out to the tenents letting them know what happened and to be careful, but when someone broke into the coke machines they were real quick to let everyone know and asked for the tenents to keep a eye on things around the building. Parking was insane for my side. At the end of our lease my roommates and I hired someone to clean our apartment(steam cleaned the carpet and everything) left the place spotless minus the regular wear and tear of things. They didnt return any of our deposit and claimed all these things that just werent true and charged us extra. Meanwhile, a friend of ours that was renting there also, broke her lease, left some of her things in the apartment, but she got all of her deposit back and she had pets. Thats bad business. I would never rent from them again.

Review Date: 1/2/2007
Review: This apartment complex has the worst management I have ever dealt with. There is absolutely NO parking there every single night. The closest parking to my apartment is 5 buildings away. The managment is extremely rude and incompetent to its residence. There is absolutely no way that I would ever live again even if you paid me.

Review Date: 1/2/2007
Review: Most parking lots would ticket a car for parking in a handicap spot but not at Rattan Creek — you get towed by thugs who charge you alot of money to get your car back. If do not get your car back right away, every 12 hours you have to pay more money to the towing company. The apatment complex and the towing company must have some deal worked out because the managment says they do towing every night. This is creepy!! The women manger must be getting some payoff because she allow this and yells with no solution. She is a creep too!!

Club At Summer Valley
744 w. wm. cannon dr.
Austin, TX 78745

Review Date: 6/17/2009
Review: This apartment complex is located deep in the heart of the ghetto of south austin. You can look out your window and see teenagers running from cops every other day. Next up is the hot water which some how is all connected together as one line, so if someone fucks up everyone loses hot water, which happens quite frequently. There is also some homeless lady or man (I can’t tell) who lives right outside. The wood in the apartments is warped the AC is crap and the maintenance team is stupid. The management of this place is about as smart as a 5 year old and they take no initiative to take care of their clients. No returned calls. There definatly seems to be a breakdown in the line of communication. My Gf and I tried to move in to a bigger aparment in the same spot and they promised us a move in date, but when the day came the apartment wasn’t ready and they told us no. All of our stuff was in boxes, our bills transferred and adresses changed. They told us to move in on another set day and they would definatly have the apartment ready on that day. That day came and they claimed we could not move in till a certain time. The hottest time of the day. Please for the love of god donlt ever live here.

Review Date: 12/12/2008
Review: I’ve been living in this hellhole for over 2 years now, and I can guarantee you it is NOT WORTH IT!! The management has changed at least 3 times since I’ve been here. NONE of them have been helpful, especially Vera Uribe, who is the current assistant mgr! She is annoying, rude, and will overcharge you! She is obviously NOT an accountant nor does she have any accounting skills. I highly recommend looking at all bills that are sent to you before you pay anything! The apt I moved into didn’t change out the carpet, like most new tenants would have done. Instead, they just shampoo’d it several times to get the stains out. To this day, you can still see the track stains even though they have shampoo’d it. The dishwasher was outdated and not even working when I moved in. I had to complain several times before they replaced it. The water issues with the shower are numerous! I’ve filed over 15 maint requests/complaints since I’ve lived here. If I was taking a shower and the neighbor below me did as well, then my water pressure would go to nothing and the temperature would go to scorching hot! Recently, the complex changed out the boiler system, since each apt is rigged to it. If that goes out, you’re screwed! The apt below mine complained also of water leaking from my complex to hers. Turned out that the kitchen sink plumbing is somehow attached to the A/C, and it got clogged up. Maint had to cut a hole in the wall in the bedroom. Then they brought in a humidifier and fans, all noisy as hell to dry it out. There is STILL what seems to look like mold around the floorboard near the carpet! Maint is a joke! Management is a joke! Gated community is a joke! The gates have NEVER worked properly since I’ve lived here. The apt management/staff is too involved with renovating the apts and updating the crappy landscaping to even care about their tenants! There have been cars broken into. No insulation whatsoever! You can see the beams and cracks in the walls, if you live in one place long enough! I can go on and on, but if you haven’t figured out by now that this is a SHITHOLE, then I don’t know what to tell ya other than… DON’T EVEN BOTHER stopping! Ain’t no “club” about this place!! and one other thing…. pool was closed throughout the summer for remodeling. How convenient! THIS PLACE SUCKS!!!!

Review Date: 10/21/2008
Review: I moved into summer valley in June of 2007. The staff was great and besides my apartment being small there were no problems. Fast-forward to now…the office staff has changed multiple times and they are currently RUDE, no pool most of the summer, a broken gate and nowhere to walk my dog, way-too-hot water and a super-crappy stove. Just recently I dropped my rent check in the overnight box and a week later had a note on my door saying I had not paid rent!! I went to the office and told them I had never paid rent late before why would I start now and Vera Uribe got extremely rude with me and said they had no way to prove I had turned in my check. They were going to charge me for their mistake unless I paid for a stop-payment. I paid the stop-payment to prove I knew I paid my rent. Then a couple of days later there was a note saying they were discontinuing the drop box…coincidence? She said it was because money orders were being stolen from another one of their complexes. If someone can steal money orders can’t they also steal a check?

Review Date: 7/1/2008
Review: Wow where do I start. things got off to a good start but quickly went down hill. Staff when we moved in were awesome. Staff now could use an attitude adjustment or just make them live in one of the units they rent out! Seriously, This place SUCKS! NO SECURITY GATE for over 9 months because it’s called an AMENITY. I guess that means it doesn’t actually have to work. I’ll now list the rest of the things wrong with this place!
- No Gate
- Pool closed for over a month in JUNE!
- hot toilet water
- No hot shower water (often goes out)
- lights out all over the complex
- 2 laundry rooms advertised. Only one works and half the stuff is missing or broken due to vandals.
- HUGE speed bumps I mean ridiculous
- unnecessary land scaping
- Insulation issues around windows and doors
- Storage closet on the patio is full of bees due to insulation issues
- CRAPPY office staff. that DOES NOT care!
- They advertise referral incentives but don’t follow through
- Advertise they have night patrol. THEY don’t!

Seriously don’t pay a cent to this place! They are ridiculous when it comes to even talking to the office staff. I’m SOOOOO glad I’m moving out of here.

Watch your bills too they try to slip stuff in that’s not true!

OVERALL DUMP!

Review Date: 6/13/2008
Review: Apartment complex is a gated community, gate has not worked in over 6 months. The swimming pool is has been out for last two months. Management does not return calls and maintenance problems are not fixed.